Effective date: November 4, 2026
Flame Innovation, LLC (“Flame Innovation,” “we,” “us,” or “our”) operates flameinnovation.com. This Privacy Policy describes the personal information that may be collected when you use our website, place an order, contact us, subscribe to updates, or participate in our dealer or affiliate programs; how we use and disclose it; and the choices available to you.
1. Contact information
Flame Innovation, LLC
6512 W. Seltice Way
Post Falls, Idaho 83854, USA
For privacy-related questions or requests, email cody@509fab.com with “Privacy Request” in the subject, or use our contact page.
2. Information we collect
Information you provide: When you order products, request a quote, contact our team, create an account, or register for a dealer or affiliate program, we may receive your name, company name, email address, telephone number, billing and shipping addresses, order details, messages, account credentials, and program-related information. If you subscribe to our emails, we also collect the contact information and preferences you submit.
Order and payment information: We collect details about the products you purchase, payments, taxes, shipping, returns, and customer service. Payments may be processed by third-party payment services available at checkout, including WooPayments and PayPal Payments. Those providers process payment credentials under their own privacy policies. We receive the transaction, payment status, and related information needed to fulfill orders, account for transactions, and respond to disputes.
Information collected automatically: Our website and service providers may collect IP address, browser and device information, approximate location inferred from network information, pages viewed, referring pages, product interactions, cart activity, timestamps, diagnostic and security information, and cookie or other online identifiers.
Information from others: We may receive transaction confirmations, advertising or analytics reports, shipping updates, affiliate referrals, and fraud-prevention information from the companies that help operate our business.
3. How we use information
- To process payments, fulfill and ship orders, provide receipts and order updates, manage returns and warranty requests, and deliver customer support.
- To respond to questions, product inquiries, dealer requests, affiliate applications, and other communications.
- To operate customer accounts, shopping carts, product searches, and affiliate referrals, and to help recover incomplete purchases where permitted by law.
- To maintain website functionality, monitor performance, troubleshoot errors, prevent fraud, and protect our business, customers, and systems.
- To understand which products and content are useful, measure advertising and marketing performance, and improve our website and services.
- To send promotional email or other marketing communications where you have subscribed or where otherwise permitted by applicable law. You can unsubscribe from marketing emails using the link in those messages.
- To comply with applicable legal, tax, accounting, recordkeeping, and other obligations, and to establish or defend legal claims.
4. Cookies, analytics, and advertising
Our site uses cookies and similar technologies for essential functions such as remembering cart contents, supporting checkout, maintaining account sessions, security, and site preferences. Other technologies may help us measure traffic, understand product interest, remember referral sources, recover abandoned carts, or evaluate advertising effectiveness.
Depending on the features enabled when you visit, services and integrations on our website may include WooCommerce, Jetpack, Google services (such as Analytics, Site Kit, and Google advertising or product listings), Meta/Facebook and Instagram integrations, MailPoet, CartBounty, NitroPack, and affiliate-tracking tools. These providers may collect or receive online identifiers, device or browser data, and information about your interactions with our website, according to their applicable settings and privacy notices.
You can adjust cookie preferences through your browser and the privacy controls offered by relevant third-party services. Disabling certain cookies may affect cart, login, or checkout functionality. Where applicable law grants additional choices about targeted advertising or sharing of personal information, contact us using the information above to submit a request. This notice does not replace any consent or opt-out mechanism that may be required for particular visitors.
5. When we share information
We may share information with companies that provide payment processing, order fulfillment, shipping, website hosting, performance optimization, security, fraud prevention, customer service, email delivery, analytics, marketing measurement, product listings, and affiliate-program services. We share information as needed to provide those services or for other purposes described in this policy.
Information may also be disclosed to professional advisers, where required by law or valid legal process, to investigate misuse or protect rights and safety, or as part of a business transaction such as a merger, acquisition, or sale of business assets.
Some advertising and analytics disclosures may be classified as “sharing” or a “sale” under certain privacy laws even when no money is exchanged for personal information. If applicable to you, you may request information about and exercise available opt-out rights using the contact details above.
6. Public comments, social features, and external websites
If you post a public comment or participate in a public feature, the information you submit and related profile details may be visible to other visitors. Comments may be checked by anti-spam services and may collect IP address and browser information for abuse prevention.
Our pages may include embedded videos, social media content, maps, or links to third-party sites. Those third parties may collect information about your interactions with their content. Their privacy practices are governed by their own policies, not this one.
7. How long we keep information
We keep personal information for as long as reasonably necessary to provide services, administer orders and accounts, answer questions, prevent fraud, maintain records, and satisfy legal, accounting, tax, and contractual requirements. Retention periods depend on the type of information and the reason for keeping it; some records may be preserved when necessary to resolve disputes or meet legal obligations. You can contact us for more information about particular categories of records.
8. Data security and international processing
We use technical and organizational measures intended to protect personal information. No transmission or storage system can be guaranteed completely secure. Our website and service providers may process or store information in the United States and other locations where they operate, subject to applicable requirements.
9. Your privacy choices and rights
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information; obtain a portable copy; or opt out of certain targeted advertising, data sales/sharing, or other processing. These rights may be subject to legal exceptions, including records we must keep for transactions, fraud prevention, or compliance. We may need to verify your identity before fulfilling a request, and we will respond as required by applicable law.
You may update certain account details by signing into your account. To unsubscribe from promotional emails, use the unsubscribe link in the message. For other requests, email cody@509fab.com or visit our contact page.
10. Children’s privacy
Our website is intended for people shopping for or learning about heating and outdoor products, not for children. We do not knowingly seek personal information from children under age 13. If you believe a child has provided information, contact us so we can review the request and take appropriate action.
11. Changes to this policy
We may update this Privacy Policy as our practices, services, or legal requirements change. Updates will be posted on this page with a revised effective date. Please review it periodically.
