Shipping

Flat rate shipping

All 4″ pipe, Mini Me, Steelhead and Caboose products will ship for a flat rate. excludes Alaska, Hawaii, The U.P. of Michigan

Local Pickup

Contact Flame Innovation to ask about factory-direct product discounts and local pickup.

Pickup is available at our Post Falls, ID location. To make arrangements for a local pickup time, please contact us at 509-993-3767. We can load the items into your vehicle, but you will be responsible for unloading at your destination.

Damaged in Shipping

Customers must lodge a shipping damage claim within 5 days if a stove is damaged during transportation and refused at time of delivery due to that damage. Please call Flame Innovation as soon as possible at 509-993-3767 or use our contact page to let us know what happened so we can file a claim as well. The customer will need to provide pictures of the damage. In the case of verifiable damage during transit, your stove may be eligible for a replacement.